Numar de credite : 10
Durata curs: 24 ore de contact
Metoda de examinare: proiect, examen
Cursul poate fi urmat de studentii: BA
Cursul este predat de catre: Ovidiu Bucin
Unit description
This unit provides the students with the ten essentials work ethics needed to be successful in a global hospitality industry. It also focuses on the importance of providing exemplary service and the importance of a portraying a positive work ethic.
Unit learning outcomes
On successful completion of this unit students will be able to:
1. Explain the importance of positive work ethics in the Hospitality Industry,
2. Identify the ten essential work ethics and traits with specific examples of how each trait can be demonstrated in the workplace.
3. Describe the difference between serving guests and giving them exemplary service.
4. Identify and describe the five keys to providing exceptional guest service.